Frequently asked questions

Research Use Only (RUO) means products are sold strictly for laboratory research. They are not for human or animal consumption, not FDA approved, and not intended to diagnose, treat, cure, or prevent any disease.

No. FirstForm Peptides does not provide medical guidance, dosage instructions, protocols, or human-use information of any kind.

The buyer is responsible for handling, storage, and compliance with all applicable laws and regulations.

Yes. For compliance and order tracking, all customers must create an account before completing an order. Guest checkout is not available.

Standard major credit cards through our secure checkout. Payment details are never stored on FirstForm servers.

Orders can be modified or cancelled while still in Processing status. Once shipped, please contact support.

Orders are processed within 24 hours. Orders placed after business hours, on weekends, or on holidays are processed the next business day. Transit times vary by destination and shipping method selected at checkout.

Shipping availability varies by region. International customers should review our Shipping Policy for current destinations.

Cold-chain handling is used where appropriate for stability. Specific requirements depend on the product line.

Yes. FirstForm publishes Certificates of Analysis at the reference level. They are searchable by product, reference number, or testing lab in the COA Library.

Independent third-party labs perform HPLC purity analysis. The specific lab is listed on each COA.

Use the reference number printed on your product label to locate the corresponding COA in the COA Library.

Use the Forgot Password link from the sign-in page. We will send a reset link to the email on file.

Yes. Manage addresses under Account → Addresses. Updated addresses apply to future orders.

Points are credited after an order reaches Delivered status. Spend is calculated post-discount and pre-shipping, pre-tax.

Inside your account dashboard, use the redemption buttons to generate a single-use reward code. Codes expire in 90 days and are locked to your email.

Tiers are based on lifetime spend: Bronze (default), Silver ($1,500), Gold ($3,000), Platinum ($5,000). Higher tiers unlock better redemption rates.

Points deduct immediately when a reward code is generated, not when the code is used at checkout.

Apply at /apply-to-partner-program. Applications are reviewed for audience fit and compliance alignment.

Partners may not make medical claims, dosage claims, disease claims, or human-use claims of any kind.